Our system maintenance service enables you to effectively manage SAP infrastructure of your business. It ensures that your business runs smoothly and efficiently by managing critical operations such as daily, weekly and monthly controls, security updates and optimization of system performance in all layers (operating system, database, SAP application and presentation layer).
LEVEL 1 SUPPORT... 1-3 Years of Experience
❑ Incoming requests are met by level 1 consultants.
❑ The problem is analyzed and the root cause of the problem is determined.
❑ Problems arising from application, infrastructure, etc. are forwarded to the expert determined by the customer and the customer is informed.
❑ BASIS-related problems are resolved and the customer is informed, BASIS-related problems that could not be solved by the 1st level are forwarded to the 2nd level BASIS team.
LEVEL 2 SUPPORT... 4-6 Years of Experience
❑ The problem is analyzed and the root cause of the problem is determined.
❑ Problems arising from application, infrastructure, etc. are forwarded to the expert determined by the customer and the customer is informed.
❑ BASIS-related problems are resolved and the customer is informed, BASIS-related problems that could not be solved by the 2nd level are forwarded to the 3rd level BASIS team.
LEVEL 3 SUPPORT... 7+ Years of Experience
❑ The problem is analyzed and the root cause of the problem is determined.
❑ Problems arising from application, infrastructure, etc. are forwarded to the expert determined by the customer and the customer is informed.
❑ BASIS-related problems are resolved and the customer is informed. BASIS-related problems that could not be solved by the 3rd level are forwarded to SAP with a ticket by going to support.sap.com and it is ensured that the problem is solved by SAP.
❑ The customer is informed.