PLANNING & PRE-IMPLEMENTATION

• Architecture Design
• Pre-installation planning
• HW-sizing support
• Capacity planning
• System Landscape configuration
• OS/DB Support
• Hardware Support
• VM support

INSTALLATION

• Installation & Configuration
• Computer Peripherals Installation & Configuration
• SAP Solution Manager Services Installation & Configuration
• PCOE Setup
• SAP - nonSAP System Integrations

ADMINISTRATION & OPERATION

• System administration and maintenance
• Print and output management
• Background job scheduling
• TMS maintenance
• Performance monitoring and tuning
• Weekly/monthly system review
• Security and user management
• Load-balancing
• Guidance of IT Teams ( Network - Hardware - Operating System - Database )

UPDATE & UPGRADE

• Version upgrades
• Component updates
• Security updates
• Kernel updates & upgrades

DATA MANAGMENT SERVICE

• Database administration
• Data Import and export
• SAP Archiving
• Backup and Recovery Configuration and Testing
• Disaster recovery
• DB Performance tuning
• Data volume management

MIGRATION

• System migration (OS / DB)
• S/4HANA migration
• Database / HANA migration
• Hardware migration
• Virtualization migration
• Cloud migration
• Data center moves

SUPPORT & MONITORING

• 7×24 support with SLA
• 7×24 support with Ticket
• Performance Monitoring and Tuning
• Monitoring and alerting
• Service request management
• Service change management

OTHER SERVICE

• Assessment ( Comprehensive System Review )
• POC ( Proof of Concept ) Implementation
• Client/System Copying and Refresh
• SAP Remote Services (i.e. Early Watch) Configurations
• Security Services
• Unicode Conversion
• SAP Basis Trainings
• SAP Basis Workshops
• Outsourcing Services

NW SERVICE

• Performans, Tunning and Test Reports
• Network Monitoring
• Log Collection and Monitoring
• Configuration Tracking and Archiving
• Networking Follow-Up
• Follow-Up of Routing Tables
• Switch Densities & Instant Monitoring
• Tracking WAN links, Setting Limit Values and Generating Alarms
• Detection of WAN Upgrade Needs and Suggestion Reports
• System Room Temperature Tracking (or a specific device)

APPLICATION DEVELOPMENT SERVICE

• WEB Application Development
• Mobile Application development
• IOS Application
• Android Application
• Windows Mobile Application

Contact

Uptwins Deluxe Residence, B16 Yalnız Selvi Cd. 19/3 PK:34880 Kartal/İstanbul

0850 311 51 75

info@orkosoft.com